Return Policy
Return Policy
At Kozy Kollection, we are committed to providing quality products and ensuring our customers have a great shopping experience. If you are not completely satisfied with your purchase, please review our return policy below.
Return Request Window
Return rehearsal requests must be submitted within 5 calendar days of the date your order is marked as delivered. Requests submitted after the 5-day window will not be eligible for a return or refund.
Return Eligibility
To qualify for a full refund, returned items must:
- Be in like-new, original condition.
- Be unworn, unwashed, and free of stains, odors, pet hair, or damage.
- Have all tags attached.
- Be returned in the original packaging whenever possible.
Items that do not meet these requirements may be denied a refund.
Partial Refunds
Items returned in a condition that does not qualify for a full refund may be considered for a partial refund at Kozy Collection's sole discretion. Partial refunds are evaluated on a case-by-case basis depending on the condition of the returned item.
Non-Returnable Items
The following items are not eligible for return or refund:
- Final sale or clearance items.
- Gift cards.
- Any item that has been worn, washed, altered, or damaged after delivery.
Return Shipping
Customers are responsible for all return shipping costs unless the return is due to an incorrect or defective item received from Kozy Kollection. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Refund Processing
Once your return has been received and inspected, we will notify you of the approval or denial of your refund. Approved refunds will be issued to your original method of payment within 5-10 business days, depending on your financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery with your order number and clear photos of the items so we can resolve the issue promptly.
Contact Us
For all return requests or questions regarding this policy, please contact our customer support team before sending your return at support@kozykollection.com