Shipping Policy

Thank you for shopping with Kozy Kollection! We appreciate your support and are excited to bring you thoughtfully designed pieces. Because we operate primarily on a preorder basis, please read our shipping policy carefully before placing your order

Preorder Processing Time

All items are made available for purchasing during the preorder period. Production begins after the preorder window closes. 

Estimated production time is 2-6 weeks, unless otherwise stated on the product page. Please note that production timelines are estimates and may occasionally change due to manufacturing or shipping delays. 

Customers will receive email confirmation with tracking information once their order has shipped.

Shipping Time

After your order has been processed and fulfilled, shipping times are estimated as follows:

• Standard U.S. Shipping: 3-7 business days

Shipping time begins after your preorder has been fulfilled, not when the order is placed.

Combined Orders

If your order includes both preorder and in-stock items, your entire order may be shipped together once the preorder items are ready.

If you would like in-stock items shipped separately, please place a separate order.

Shipping Address

Customers are responsible for ensuring that their shipping address is accurate before completing checkout.

Kozy Kollection is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Tracking Information

Once your order ships, you will receive an email containing your tracking number. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Delays

While we work hard to meet our estimated timelines, shipping delays may occur due to circumstances beyond our control, including:

• Manufacturing delays
• Weather conditions
• Carrier delays
• Customs processing (for international shipments, if offered)
• High order volume during launches or promotions

We appreciate your patience and will provide updates if significant delays occur.

Lost, Stolen, or Damaged Packages

Once an order has been transferred to the shipping carrier, Kozy Kollection is not responsible for lost, stolen, or delayed packages.

If your package is marked as delivered but cannot be located, we recommend:

• Checking with household members or neighbors.
• Contacting the shipping carrier directly.
• Filing a claim with the carrier if necessary.

If your order arrives damaged, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos so we can assist you promptly.

International Shipping

International shipping may be available to select countries. Customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.

Kozy Kollection is not responsible for delays caused by customs clearance.

Contact Us

If you have any questions regarding your order or shipping status, please contact our customer support team. We are happy to assist and will respond as quickly as possible. support@kozykollection.com